Hotel policies

Stay policies

Important information about your stay — arrival, house rules, changes and cancellation, and payments.

Arrival

Check-in
3:00 PM
Check-out
11:00 AM
Early check-in / late check-out
Available on request, subject to availability — note it as a special request when you book.
Airport transfer
Arranged on request through the Contact page; the hotel sits around 15 minutes from Cairo International Airport.

During your stay

Room occupancy
Capacity varies by room and is listed on each room's page; a room is flagged if your party is larger than it can hold.
Children
Welcome at any age. Children ages 0–12 are counted separately from adults when you book.
Extra bedding
Available on request for select rooms, noted on the room's own page.
Smoking
All rooms are non-smoking.
Pets
Pets are not generally accommodated; service animals are always welcome.
Guest conduct
Guests are asked to keep noise considerate of neighboring rooms, particularly overnight.

Changes & cancellation

Room reservations
Free cancellation up to 48 hours before arrival.
Curated journeys
Each journey lists its own cancellation window on its detail page, since the notice period varies by journey.
Making a change
Reach out through the Contact page with your reservation details and the change you'd like — we'll confirm from there.

Payments

How you pay
Payment is arranged directly with the hotel; no card details are collected when you reserve online.
Currency
Room rates are shown in EGP; journey rates are shown in US dollars.
Incidentals
A card or deposit may be requested at check-in to cover incidentals during your stay.

Questions about your stay?

Contact the hotel and we'll be glad to help, or start your reservation if you already know your dates.